Knee Pain Assessment

Notice of Privacy Practices

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TRINITY HEALTH MICHIGAN NOTICE OF PRIVACY PRACTICES

Effective Date: April 14, 2003
Revised: March 21, 2023

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Trinity Health Michigan (THMI) is required by the Health Insurance Portability and Accountability Act of 1996, and the Health Information Technology for Economic and Clinical Health Act (found in Title XIII of the American Recovery and Reinvestment Act of 2009) (collectively referred to as “HIPAA”), as amended from time to time, to maintain the privacy of individually identifiable patient health information (this information is “protected health information” and is referred to herein as “PHI”). We are also required to provide patients with a Notice of Privacy Practices regarding PHI. We will only use or disclose your PHI as permitted or required by applicable state law. This Notice applies to your PHI in our possession including the medical records generated by us.

THMI understands that your health information is highly personal, and we are committed to safeguarding your privacy. Please read this Notice of Privacy Practices thoroughly. It describes how we will use and disclose your PHI.

This Notice applies to the delivery of health care by THMI and its medical staff in the main hospitals, outpatient departments, clinics, home care and hospice programs, system-owned physician practices, and pharmacies. This Notice also applies to the utilization review and quality assessment activities of THMI as a member of Trinity Health, a Catholic health care system with facilities located in multiple states throughout the United States.

I. Permitted Use or Disclosure

A. Treatment: THMI will use and disclose your PHI to provide, coordinate, or manage your health care and related services to carry out treatment functions. The following are examples of how THMI will use and/or disclose your PHI:

• To your attending physician, consulting physician(s), and other health care providers who have a legitimate need for such information in your care and continued treatment.
• To coordinate your treatment (e.g., appointment scheduling) with us and other health care providers such as name, address, employment, insurance carrier, etc.
• To contact you as a reminder that you have an appointment for treatment or medical care at our facilities.
• To provide you with information about treatment alternatives or other health-related benefits or services.
• If you are an inmate of a correctional institution or under the custody of a law enforcement officer, THMI will disclose your PHI to the correctional institution or law enforcement official.

B. Payment: THMI will use and disclose PHI about you for payment purposes. The following are examples of how THMI will use and/or disclose your PHI:

• To an insurance company, third party payer, third party administrator, health plan or other health care provider (or their duly authorized representatives) for payment purposes such as determining coverage, eligibility, pre-approval / authorization for treatment, billing, claims management, reimbursement audits, etc.
• To collection agencies and other subcontractors engaged in obtaining payment for care.

C. Health Care Operations: THMI will use and disclose your PHI for health care operations purposes. The following are examples of how THMI will use and/or disclose your PHI:

• For case management, quality assurance, utilization, accounting, auditing, population-based activities relating to improving health or reducing health care costs, education, accreditation, licensing, and credentialing activities of THMI.
• To consultants, accountants, auditors, attorneys, transcription companies, information technology providers, etc.

D. Other Uses and Disclosures: As part of treatment, payment, and health care operations, THMI may also use your PHI for the following purposes:

• Fundraising Activities: THMI will use and may also disclose some of your PHI to a related foundation for certain fundraising activities. For example, THMI may disclose your demographic information, your treatment dates of service, treating physician information, department of service and outcomes information to the foundation who may ask you for a monetary donation. Any fundraising communication sent to you will let you know how you can exercise your right to opt-out of receiving similar communications in the future.
• Medical Research: THMI will use and disclose your PHI without your authorization to medical researchers who request it for approved medical research projects. Researchers are required to safeguard all PHI they receive.
• Information and Health Promotion Activities: THMI will use and disclose some of your PHI for certain health promotion activities. For example, your name and address will be used to send you general newsletter or specific information based on your own health concerns.

E. More Stringent State and Federal Laws: The State law of Michigan is more stringent than HIPAA in several areas. Certain federal laws also are more stringent than HIPAA. THMI will continue to abide by these more stringent state and federal laws.

• More Stringent Federal Laws: The federal laws include applicable internet privacy laws, such as the Children’s Online Privacy Protection Act and the federal laws and regulations governing the confidentiality of health information regarding substance abuse treatment.
• More Stringent State Laws: State law is more stringent when the individual is entitled to greater access to records than under HIPAA. State law also is more restrictive when the records are more protected from disclosure by state law than under HIPAA. In cases where THMI provides treatment to a patient who resides in a neighboring state, THMI will abide by the more stringent applicable state law.

F. Health Information Exchange: THMI shares your health records electronically or otherwise with state-designated Health Information Exchange] ("HIE") that exchange health records with other HIEs. THMI also uses data exchange technology (such as direct messaging services, HIPS, and provider portals) with its Electronic Health Record ("EHR") to share your health records for continuity of care and treatment. HIEs and data exchange technology also enable the sharing of your health records to improve the quality of health care services provided to you (e.g., avoiding unnecessary duplicate testing). The shared health records will include, if applicable, sensitive diagnoses such as HIV/AIDS, sexually transmitted diseases, genetic information, and mental health substance abuse, etc. HIEs and data exchange technology function as our business associate and, in acting on our behalf, they will transmit, maintain, and store your PHI for treatment, payment and health care operation purposes. HIEs and data exchange technologies are required to implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality and integrity of your medical information. State law may provide you rights to restrict, opt-in, or opt-out of HIE(s). For more information, please contact THMI’s Privacy Officer at 734-712-3577.

II. Permitted Use or Disclosure with an Opportunity for You to Agree or Object

A. Family/Friends: THMI will disclose PHI about you to a friend or family member who is involved in or paying for your medical care. You have a right to request that your PHI not be shared with some or all of your family or friends. In addition, THMI will disclose PHI about you to an agency assisting in disaster relief efforts so that your family can be notified about your condition, status, and location.

B. THMI Directory: THMI may include certain information about you in a directory while you are a hospital patient at THMI. This information will include your name, location in THMI, your general condition (e.g., fair, stable, critical, etc.) and your religious affiliation. The directory information, except your religious affiliation, will be disclosed to people who ask for you by name. You have the right to request that your name not be included in THMI’s directory. If you request to opt-out of the directory, we cannot inform visitors of your presence, location, or general condition.

C. Spiritual Care: Directory information, including your religious affiliation, will be given to a member of the clergy, even if they do not ask for you by name. Spiritual care providers are members of the health care team at Trinity Health and may be consulted upon regarding your care. You have the right to refuse services offered by the Trinity Health Spiritual Care team. You also have the right to request that your name not be given to any member of the community (non-Trinity Health affiliated) clergy.

D. Media Reports: THMI will release facility directory information to the media (excluding religious affiliation) if the media requests information about you using your name and after we have given you an opportunity to agree or object.

III. Use or Disclosure Requiring Your Authorization

A. Marketing: Subject to certain limited exceptions, your written authorization is required in cases where THMI receives any direct or indirect financial remuneration in exchange for making the communication to you which encourages you to purchase a product or service or for a disclosure to a third party who wants to market their products or services to you.

B. Research: THMI will obtain your written authorization to use or disclose your PHI for research purposes when required by HIPAA.

C. Psychotherapy Notes: Most uses and disclosures of psychotherapy notes require your written authorization.

D. Sale of PHI: Subject to certain limited exceptions, disclosures that constitute a sale of PHI require your written authorization.

E. Other Uses and Disclosures: Any other uses or disclosures of PHI that are not described in this Notice of Privacy Practices require your written authorization. Written authorizations will let you know why we are using your PHI. You have the right to revoke an authorization at any time.

IV. Use or Disclosure Permitted by Public Policy or Law without your Authorization

A. Law Enforcement Purposes: THMI will disclose your PHI for law enforcement purposes as required by law, such as identifying a criminal suspect or a missing person or providing information about a crime victim or criminal conduct.

B. Required by Law: THMI will disclose PHI about you when required by federal, state, or local law. Examples include disclosures in response to a court order / subpoena, mandatory state reporting (e.g., gunshot wounds, victims of child abuse or neglect), or information necessary to comply with other laws such as workers’ compensation or similar laws. THMI will report drug diversion and information related to fraudulent prescription activity to law enforcement and regulatory agencies.

C. Public Health Oversight or Safety: THMI will use and disclose PHI to avert a serious threat to the health and safety of a person or the public. Examples include disclosures of PHI to state investigators regarding quality of care or to public health agencies regarding immunizations, communicable diseases, etc. THMI will use and disclose PHI for activities related to the quality, safety or effectiveness of FDA regulated products or activities, including collecting and reporting adverse events, tracking, and facilitating in product recalls, etc.

D. Coroners, Medical Examiners, Funeral Directors: THMI will disclose your PHI to a coroner or medical examiner. For example, this will be necessary to identify a deceased person or to determine a cause of death. THMI may also disclose your medical information to funeral directors as necessary to carry out their duties.

E. Organ Procurement: THMI will disclose PHI to an organ procurement organization or entity for organ, eye, or tissue donation purposes.

F. Specialized Government Functions: THMI will disclose your PHI regarding government functions such as military, national security and intelligence activities. THMI will use or disclose PHI to the Department of Veterans Affairs to determine whether you are eligible for certain benefits.

G. Immunizations: THMI will disclose proof of immunization to a school where the state or other similar law requires it prior to admitting a student.

V. Your Health Information Rights

You have the following rights concerning your PHI:

A. Right to Inspect and Copy: Subject to certain limited exceptions, you have the right to access your PHI and to inspect and copy your PHI as long as we maintain the data.

If THMI denies your request for access to your PHI, THMI will notify you in writing with the reason for the denial. For example, you do not have the right to psychotherapy notes or to inspect the information which is subject to law prohibiting access. You may have the right to have this decision reviewed.

You also have the right to request your PHI in electronic format in cases where THMI utilizes electronic health records. You may also access information via patient portal if made available by THMI.

You will be charged a reasonable copying fee in accordance with applicable federal or state law.

B. Right to Amend: You have the right to amend your PHI for as long as THMI maintains the data. You must make your request for amendment of your PHI in writing to THMI, including your reason to support the requested amendment.

However, Trinity Health Michigan will deny your request for amendment if:

• THMI did not create the information;
• The information is not part of the designated record set;
• The information would not be available for your inspection (due to its condition or nature); or
• The information is accurate and complete.

If THMI denies your request for changes in your PHI, THMI will notify you in writing with the reason for the denial. THMI will also inform you of your right to submit a written statement disagreeing with the denial. You may ask that THMI include your request for amendment and the denial any time that THMI subsequently discloses the information that you wanted changed. THMI may prepare a rebuttal to your statement of disagreement and will provide you with a copy of that rebuttal.

C. Right to an Accounting: You have a right to receive an accounting of the disclosures of your PHI that THMI has made, except for the following disclosures:

• To carry out treatment, payment or health care operations;
• To you;
• To persons involved in your care;
• For national security or intelligence purposes; or
• To correctional institutions or law enforcement officials.

You must make your request for an accounting of disclosures of your PHI in writing to THMI.

You must include the time period of the accounting, which may not be longer than 6 years. In any given 12-month period, THMI will provide you with an accounting of the disclosures of your PHI at no charge. Any additional requests for an accounting within that time period will be subject to a reasonable fee for preparing the accounting.

D. Right to Request Restrictions: You have the right to request restrictions on certain uses and disclosures of your PHI to carry out treatment, payment, or health care operations functions or to prohibit such disclosure. However, THMI will consider your request but is not required to agree to the requested restrictions.

E. Right to Request Restrictions to a Health Plan: You have the right to request a restriction on disclosure of your PHI to a health plan (for purposes of payment or health care operations) in cases where you paid out of pocket, in full, for the items received or services rendered.

F. Right to Confidential Communications: You have the right to receive confidential communications of your PHI by alternative means or at alternative locations. For example, you may request that THMI only contact you at work or by mail.

G. Right to Receive a Copy of this Notice: You have the right to receive a paper copy of this Notice of Privacy Practices, upon request.

VI. Breach of Unsecured PHI

If a breach of unsecured PHI affecting you occurs, THMI is required to notify you of the breach.

VII. Sharing and joint use of your Health Information

In the course of providing care to you and in furtherance of THMI’s mission to improve the health of the community, THMI will share your PHI with other organizations as described below who have agreed to abide by the terms described below:

A. Medical Staff: The medical staff and THMI participate together in an organized health care arrangement to deliver health care to you at THMI. Both THMI and its medical staff have agreed to abide by the terms of this Notice with respect to PHI created or received as part of delivery of health care to you in THMI. Physicians and allied health care professionals are members of THMI’s medical staff will have access to and use your PHI for treatment, payment and health care operations purposes related to your care with THMI. The THMI will disclose your PHI to the medical staff for treatment, payment, and health care operations.

B. Membership in Trinity Health: THMI and other members of Trinity Health participate together in an organized health care arrangement for utilization review and quality assessment activities. As a part of Trinity Health, a national Catholic health care system, THMI and other hospitals, nursing homes, and health care providers in Trinity Health share your PHI for utilization review and quality assessment activities of Trinity Health, the parent company, and its members. Members of Trinity Health also use your PHI for your treatment, payment to THMI and/or for the health care operations permitted by HIPAA with respect to our mutual patients. All members of Trinity Health have agreed to abide by the terms of this Notice with respect to PHI created or received as part of utilization review and quality assessment activities. Members of Trinity Health will abide by the terms of their own Notice of Privacy Practices in using your PHI for treatment, payment, or health care operations.

Please go to Trinity Health’s websites for a listing of member organizations at https://www.trinity-health.org/. Or, alternatively, you can call THMI's Privacy Official to request the same.

C. Business Associates: THMI will share your PHI with business associates and their Subcontractors contracted to perform business functions on THMI’s behalf, including Trinity Health which performs certain business functions for THMI.

D. Your Health Care Providers and Care Coordinators.  You receive care from THMI delivered in an integrated care setting, where patients are seen by several different providers and in several care settings as part of continuity of care and coordinated care delivery. THMI shares your PHI with other health care providers and care coordinators who work together to provide treatment, obtain payment, and conduct health care operations. Your PHI is shared electronically in multiple ways with providers involved in the delivery of care and care coordination. Your PHI may be shared via a direct connection to the electronic health record system of other providers. Your PHI may be shared in a health information exchange or via technology that enables downstream providers and care coordinators to obtain your information. Your PHI may be shared via secure transmission to other providers' inboxes.

VIII. Changes to this Notice

THMI will abide by the terms of the Notice currently in effect. THMI reserves the right to make material changes to the terms of its Notice and to make the new Notice provisions effective for all PHI that it maintains. The new notice will be available upon request, in our office, and on our web site. You can also ask THMI for a current copy of the Notice at any time.

IX. Complaints

If you believe your privacy rights have been violated, you may file a complaint with THMI’s Privacy Official. All complaints must be submitted in writing directly to THMI’s Privacy Official You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. THMI assures you that you will not be retaliated against for filing any complaint.

X. Privacy Official – Questions/Concerns/Additional Information

If you have any questions, concerns, or want further information regarding the issues covered by this Notice of Privacy Practice or seek additional information regarding THMI’s privacy policies and procedures, please contact THMI’s Privacy Officer: 5301 McAuley Dr, Ypsilanti, MI 48197, 734-712-3577.

Terms of Use

Last revised March 6, 2024

Welcome to the website of https://www.trinityhealthmichigan.org. This Site is owned by Trinity Health. Your compliance with these Terms of Use / Online Privacy is a condition to your use of the Site. If you do not agree to be bound by the Terms of Use, promptly exit this Site.

Please consult the Online Privacy portion of these Terms of Use for information regarding our practices with respect to collection, use and sharing of personal information through this Site.

Ownership Of The Site

All pages within this Site and any material made available for download are owned or licensed by Trinity Health. The Site is protected by United States and international copyright and trademark laws.

The Contents of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved by Trinity Health, including the provision of services or products to Trinity Health, or in connection with a business relationship with Trinity Health.

You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, Content or other proprietary information (including; images, text, page layout, or form) of Trinity Health without our express written consent.

Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law.

Violations of system or network security may result in civil or criminal liability. Trinity Health will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.

Access to Site; Indemnification

In the event access to the Site or a portion thereof is limited requiring a user ID and password, you agree to access Protected Areas using only your user ID and password as provided to you by Trinity Health. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Site may be revoked by Trinity Health at any time with or without cause.

You agree to defend, indemnify and hold Trinity Health harmless from and against all third party claims, damages and expenses (including reasonable attorneys fees) against or incurred by Trinity Health arising out of your use or access of the Site, or access by anyone accessing the Site using your user ID and password.

Accuracy and Integrity of Information

Although Trinity Health attempts to ensure the integrity and accurateness of the Site, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Site and Content thereon. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties.

In the event that an inaccuracy arises, please inform Trinity Health so that it can be corrected. Information contained on the Site may be changed or updated without notice. Additionally, Trinity Health shall have no responsibility or liability for information or Content posted to the Site from any non-Trinity Health affiliated third party.

Online Transactions - Payment of Bills

Patients are able to pay their hospital bills and charges online. Our financial services provider manages and operates the online bill payment feature, including the processing of credit card, debit card and e-check bank accounting withdrawals. Please consult the website of our service providers for their terms of use and privacy practices. There is a link on our Site to the website of the service provider.

Visitors to our Site may be able to register or purchase products online; for example visitors may be able to purchase from the Gift Shop or register for classes. We reserve the right to refuse or cancel any order. Some situations that may result in your order being refused or canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order.

We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.

If a credit card account is being used for a transaction, Trinity Health may obtain preapproval for an amount up to the amount of the payment.

You represent and warrant that if you are making online payments that (i) any credit card, debit card and bank account information you supply is true, correct and complete, (ii) charges incurred by you will be honored by your credit/debit card company or bank, (iii) you will pay the charges incurred by you in the amounts posted, including any applicable taxes, and (iv) you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant card and card information.

Typographical Errors and Incorrect Pricing

In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product / service listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged.

If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit or debit card account in the amount of the incorrect price.

MEDICAL ADVICE DISCLAIMER

THE CONTENT OF THE SITE, INCLUDING WITHOUT LIMITATION, TEXT, COPY, AUDIO, VIDEO, PHOTOGRAPHS, ILLUSTRATIONS, GRAPHICS AND OTHER VISUALS, IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT OR RECOMMENDATIONS OF ANY KIND. YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR QUALIFIED HEATH CARE PROFESSIONALS WITH ANY QUESTIONS OR CONCERNS YOU MAY HAVE REGARDING YOUR INDIVIDUAL NEEDS AND ANY MEDICAL CONDITIONS. RELIANCE ON ANY INFORMATION APPEARING ON THE SITE, WHETHER PROVIDED BY TRINITY HEALTH, ITS CONTENT PROVIDERS, ITS CLIENTS, VISITORS TO THE SITE OR OTHERS, IS SOLELY AT YOUR OWN RISK.

GENERAL WARRANTY DISCLAIMER

TRINITY HEALTH DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT.

TRINITY HEALTH SPECIFICALLY DISCLAIMS ALL LIABILITY FOR ERRORS OR OMISSIONS IN, OR THE MISUSE OR MISINTERPRETATION OF, ANY INFORMATION OBTAINED THROUGH THE SITE. TRINITY HEALTH DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. TRINITY HEALTH DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY. YOU AGREE THAT TRINITY HEALTH SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING DIRECTLY OF INDIRECTLY FROM ANY SUCH CODE. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND OF THE INTERNET.

LIMITATION OF LIABILITY REGARDING USE OF SITE

TRINITY HEALTH AND ANY THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.

External Sites

Trinity Health makes no representations whatsoever about any other website that you may access through this Site. When you access a non-Trinity Health site, please understand that it is independent from Trinity Health, and that Trinity Health has no control over the Content on that website.

In addition, a link to a non-Trinity Health website does not mean that Trinity Health endorses or accepts any responsibility for the Content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.

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ONLINE PRIVACY

Scope. This section describes how we use and share personal information collected through this Site. Our Site also contains links to third party sites that are not owned or controlled by Trinity Health. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.

Information You Provide To Us. You can provide information to us on our Site through various means, such as contacting us through our Site, filling out feedback forms, paying your hospital bills online or purchasing products online from our gift store. Depending on which feature you are using, you may be asked provide personal information such as, name, address, telephone number, email address, credit or debit card information, bank account information, etc.

No Information From Children Under Age 13. If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us via this Site.

If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we might have any information from a child under the age of 13 collected via this Site, please contact us.

Information We Collect Automatically. We collect certain information automatically as you use our Site, such as IP address, browser type, computer or device type, the website from where you navigated to our Site, and the pages on our Site that you view.

Cookies.

We use common Internet technologies, such as cookies and other tracking technology, to optimize the performance of our website and other digital properties such as social media sites, email campaigns, and online advertising.

Cookies, beacons, tags, log files and other technologies may be used to collect information about visitors to our website, use of our online services, and interactions with our email campaigns, advertisements and other marketing content. Collected information may include, but not be limited to, computer / mobile browser type, computer / mobile operating system and IP address. This data may be merged with your online interactions - pages viewed, links clicked, or content viewed. This information, and the analyses performed after collection, helps us to provide for a more customized and personalized experience for you and future visitors.

We may collaborate with advertisers and marketing research firms as part of our marketing activities. These advertisers and research firms also may use cookies and tags to track the effectiveness of marketing campaigns on our behalf. The information they collect does not contain personally identifiable information.

You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

How We Use And Share Your Information.

• To Provide Products, Services, and Information. We collect personal information from you so that we can provide products and services that you purchase using the Site, and information that you request from us. We use your personal information to contact you about your orders, process credit card / debit card transactions, and ship products to you. We may provide information to third party service providers that help us bring you the services we offer. For example, we use third parties to help host and maintain our Site, and to process payments.
• Communications from Us. We respect and are committed to protecting your privacy. We may collect personally identifiable information, including your email address, when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will use the information to contact you about products, services and information and to provide relevant advertising to you. We will not sell your personally identifiable information, but we may provide your email address to third parties who will contact you about our products and services or whose products or services would be of interest to you.
• Legal Requests or Requirements and to Prevent Harm. We will share personal information with third party companies, organizations or individuals outside of Trinity Health if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
  • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
  • Enforce applicable Terms of Use, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of Trinity Health, our users, customers or the public as required or permitted by law.
• Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy statement unless you agree differently.

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Terms and Conditions for SMS Text Message Notification

• Health-care related service updates will come through SMS from Trinity Health. By consenting to receive communications from Trinity Health you are agreeing to receive text messages regarding health care-related services from us. You can cancel the text messaging service at any time. Just text "STOP" to the text message. After you send the text message "STOP" to us, we will send you a text message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from us. If you are experiencing issues with the text messaging service, you can reply with the keyword HELP for more assistance. Read More
   
• These terms and conditions apply to SMS text messages sent by Trinity Health. These messages can be recurring (e.g. COVID-19 related notifications, health services and safety information etc.) or one-time (e.g. COVID-19 vaccine, visitor policy changes etc.).
• By signing up for the Trinity Health text messaging service or texting a campaign opt-in keyword to the short code 53628, and by confirming your opt-in via text message reply, you expressly consent to receiving text messages from Trinity Health at the mobile number you provide. Text messages can only be sent to mobile phones. You may opt-out of these communications at any time. To receive Trinity Health text messages, you must be a resident of the United States and at least 18 years of age. By opting into TRINITY HEALTH text messaging services, you agree only to send keyword responses, as prompted by TRINITY HEALTH, to the indicated short code. You acknowledge that non-keyword responses will not be monitored.
• You consent to receive text messages to the mobile phone number you provided to Trinity Health.
  • In west Michigan: If you have any questions or need help, text HELP to 53628 or email beremarkable@mercyhealth.org or call 616-685-4000. To discontinue receiving text messages from Trinity Health, text STOP to 53628. Msg&Data Rates May Apply.
  • For Health System Updates: Text MERCYHEALTH to 53628 to receive health system-related updates & notifications. Msg&Data Rates May Apply.
  • For COVID-19: Text COVIDMH to 53628 to receive COVID-19 related updates & notifications including vaccine related information. Msg&Data Rates May Apply.
  • In southeast Michigan: If you have any questions or need help, text HELP to 39976 or email StJoes@stjoeshealth.org or call 1(844) 237-3627. To discontinue receiving text messages from Saint Joseph Mercy Health System, text STOP to 39976. Msg&Data Rates May Apply.
  • For Health System Updates: Text STJOES to 39976 to receive health system-related updates & notifications. Msg&Data Rates May Apply.
  • For COVID-19: Text COVIDSJ to 39976 to receive COVID-19 related updates & notifications including vaccine related information. Msg&Data Rates May Apply.
• TRINITY HEALTH does not have a separate charge for this service; however, message and data rates may apply from your mobile carrier. Subject to the terms and conditions of your mobile carrier, you may receive text messages sent to your mobile phone. TRINITY HEALTH does not warrant that your mobile carrier will enable your participation in this service.
• By providing your consent to participate in this program, you approve any charges from your mobile carrier relating to text messages to or from TRINITY HEALTH. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance.
• If at any time you forget what keywords are supported, just text "HELP" to the text message you received. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
• TRINITY HEALTH reserves the right to terminate this text service, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays. You are responsible for managing the types of texts you receive.
• By enrolling in this subscription program, you consent that following such a request to unsubscribe, you will receive one (1) final message from TRINITY HEALTH confirming that you have been inactivated in our system. Following such confirmation message, no additional text messages will be sent unless you re-activate your subscription.
• You must be 18 years old to be eligible to use the service. By opting-in to receive SMS from TRINITY HEALTH by text you are representing that you are at least 18 years of age.
• Following United States Carriers that offer a messaging capability will deliver the messages - AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile. *Carrier is not liable for delayed or undelivered messages.

SMS Communications

Health-care related service updates will come through SMS from Trinity Health. By consenting to receive communications from Trinity Health you are agreeing to receive text messages regarding health care-related services from us. You can cancel the text messaging service at any time. Just text "STOP" to the text message. After you send the text message "STOP" to us, we will send you a text message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from us. If you are experiencing issues with the text messaging service, you can reply with the keyword HELP for more assistance. Read More.

89464 - Text messages can include:

• Updates related to your visits
• MyChart account updates
• One-time passcode
• Billing notifications
• Prescription reminders
• Care management

35936 - Text messages can include:

• Care management and service line informational messages

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Message frequency may vary.

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